1) Who we are
Homeowner’s Manual (“we”, “our”, “us”) operates the website thehomeownersmanual.co.za and provides educational digital resources for homeowners (including free checklists and paid digital products).
2) Information we collect
We collect information you choose to provide and limited technical information needed to operate the site. This may include:
- • Contact details (e.g., name and email) when you sign up for a free checklist or updates.
- • Purchase details (e.g., product purchased, transaction reference, and email used at checkout).
- • Technical data such as IP address, device/browser type, pages visited, and basic analytics.
3) How we use your information
We use your information to:
- • Deliver free downloads and purchased digital products.
- • Send maintenance education emails and product updates (you can unsubscribe anytime).
- • Provide customer support and resolve delivery or access issues.
- • Improve content, website performance, and user experience.
- • Comply with legal obligations and prevent fraud/abuse.
4) Payments & checkout providers
Payments for our digital products are processed through a checkout provider (such as Paddle). We do not store or process your full card details on our servers. Your payment provider may collect additional information required for processing, fraud prevention, and tax compliance.
If you have a billing issue, we can help investigate using the purchase details we receive (such as order reference and email).
5) Cookies & analytics
We may use cookies or similar technologies to remember preferences, understand traffic patterns, and improve the site. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
6) Email communications
If you request a free checklist or opt in to updates, we may email you helpful maintenance guidance and product-related communications. You can unsubscribe at any time using the link in our emails.
7) Sharing your information
We do not sell your personal information. We may share limited information with trusted providers who help us operate the website and deliver services (for example, email delivery, analytics, hosting, and payment processing). These providers are only permitted to use your information to perform services for us.
8) Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we work to protect your data with appropriate safeguards.
9) Data retention
We retain personal information only for as long as needed to deliver services, meet legal obligations, resolve disputes, and enforce agreements. For example, purchase records may be retained for accounting and compliance purposes.
10) Your rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal requirements. To make a request, contact us using the details below.
11) Children’s privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
12) Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted indicates acceptance of the updated policy.
13) Contact
For questions about this Privacy Policy or your data, contact: